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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I had a great experience with Pennymac, closed on time and answered all questions I had.
The process was quick and easy. The nest part is only asking for documents once instead of every week what the first company I was refinancing had done. All my questions were answered and they also took the time to explain the things I didn't understand. Overall great and painless.
Would have been nice to receive periodic updates about where we were in the loan process. At times I wasn’t sure where we were or if the loan was going through.
na
Easy process. Jasmine was great.
My closing was scheduled and rescheduled 3 times. Each time, I was ready and willing to close, but no one showed up to conduct closing (or the notary showed up several hours late), and I was never given satisfactory explanations as to why closing did not occur or why the notary showed up hours late. A notary showed up on 2 of the scheduled closings and the closing disclosure presented both times was different from the disclosure I was given 24-48 hours before the applicable closing.
Great experience.
Once I opened escrow and was moving forward with the loan the entire processor was terrible. A Loan Processor is assigned to you BUT you cannot call them directly. You call the Penny Mac team and a different Processor would answer. I understand with the Pandemic they are all working remotely but every time I called I had to start off and explain where my loan was at. I would of pulled out and found another Lender but was I was too far in the process. I DO NOT reccomend Penny Mac.
My team was outstanding and Ari'ele awesome to work with!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,013 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.