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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All went good with PennyMac closing of our refinance loan, time line was good.
Throughout my process I was constantly struggling to get accurate information (what the loan team was telling me vs what the documents that were sent reflected.) and when closing came the documents STILL did not match. The loan/services rendered were not explained in detail.
Was very difficult to get the process going to begin with. After applying I would receive calls to speak to a loan specialist and twice sat on hold for over 45 minutes. If its going to take so long don't call, or set an appointment. I was beginning to look at other banks, once the process was started and I was speaking to a loan specialist and Nancy? The process was awesome and they showed me why it was worth it to stay with pennymac. Overall a great experience except for the little hickup
Nancy is one of the best loan officer and I am really blessed to be work with her. Thanks
Everything about the process was easy.
It is what I would expect from a refi.
All communications were good. But at times I could not reach anyone to answer my questions. The Notary that I met with was late 3 hours . Overall the process was easy and smooth. Thank you.
Fast and efficient
Everything went smoothly until the closing. A date and time was scheduled but the date came and went with nothing happening with no indication as to why.. I called and left messages but it took several days to get a call back. They apologized and set another date for the closing. An attorney called about an hour after the set time which was the only indication I had that the closing was going to take place. There were no emails or calls from PennyMac confirming the closing time and date.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.