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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Overall painless process
Great service
I think Blen Alemu when she took over my file it really started moving and she even though didn’t have total control fought hard to get answers to my questions . The process should have lasted 60 days at max but it went to 91 days including the day I signed the closing documents. The underwriting department did a poor job moving the loans to closing, this needs to get better.
My close was seamless. The entire team was very communicative throughout the process and made it stress free!
The Penny Mac system needs to looked into by management. There is nothing called customer service if the customer is in a jam. Your telephone system couldn’t be corrected in over a month and it’s nearly impossible to talk to any one at penny Mac. If need more info please contact me but be a position of management so I can explain. Just for surveys if you are not willing to hear don’t even bother
I was asked to send the same documents 4 or 5 times and that was very frustrating. Also it was very difficult to get a phone call back when I left a message.
Responded promptly to every request and helped clear up a couple issues quickly to get the loan processed and closed.
It was great working with Rachel Harris and her TEAM. Was able to close earlier than expected. Awesome Job
Curious service during the Covid-19 pandemic. Accurate information. Always able to get fast callbacks. Laverl R.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.