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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,771 reviews
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JAMES B.'s profile image
JAMES B. 
on Birdeye

4 years ago

Jason did a wonderful job helping through our refi process. My wife and I are pleased. 

TARA S.'s profile image
TARA S. 
on Birdeye

4 years ago

Overall great experience with my PennyMac team on our Refinance- we even closed faster than expected. All document were clearly defined and I was kept up to date as the loan papers progressed. Would recommend using :) 

DANIEL A.'s profile image
DANIEL A. 
on Birdeye

4 years ago

Overall, good experience. But there was an issue with closing costs going up and down a few times. The day of closing the costs were much better than originally quoted. Although, the day before closing, the amount was incorrect when closing took place the next day. A bit confusing. 

Jennifer S.'s profile image
Jennifer S. 
on Birdeye

4 years ago

My overall experience was great. Since i have been with Penny Mac i have not had any issues. Great company to work with ! 

RENEE T.'s profile image
RENEE T. 
on Birdeye

4 years ago

I actually didn't expect the stack of forms but it went by quickly and smoothly. We've never had an issue with Penney Mac. They've been really good to us and i hope to continue working with them. 

ALIOUNE G.'s profile image
ALIOUNE G. 
on Birdeye

4 years ago

I was extremely pleased with the process considering the time we live in with the coronavirus at all the process was very smooth and hassle free The closing agent was also very friendly and knowledgeable 

Matthew E.'s profile image
Matthew E. 
on Birdeye

4 years ago

N/A 

BASIL C.'s profile image
BASIL C. 
on Birdeye

4 years ago

All the proper documents were uploaded within hours of starting the loan process. Despite this we were asked to upload the same documents several times. This caused the loan process to drag out for months! Kita Morris was very kind but was not helpful. She didn't seem to know what was going on unfortunately. 

Rachel H.'s profile image
Rachel H. 
on Birdeye

4 years ago

They made the process very easy from start to finish. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,771 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.