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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
March more communication.
The closing should have been done sooner. It took more than 3 months to close a loan that should have been done within a month.
I was informed that when my case was assigned to Beth, she would contact me. When I received her initial email, I had questions on what was requested and emailed her back and tried to call. I was not connected to her and the person I spoke with told me that they left a message for her to call me. this happened twice and no call back. She did start calling my husband's line but he wasn't available. I needed to be the one contacted. Frustrating.
Better communication
To start out with the re-fi loan process we worked with Tristan Summers. He was very knowledgeable and was very helpful during the initial process. He introduced us to Carlton Blood who took over our loan. Carlton, as part of MyMacTeam, was with us for the remainder of the process. He kept us informed during all of the steps in the process and sent a congratulatory email when the loan was funded. The entire process went very smooth even though it took longer than expected due to the virus .
Great company to work with!
Easy and quick .
The PennyMac team was very easy to work with. Although it took longer than I expected, I was very happy with the overall experience.
This has been the most difficult loan I have ever applied for. Total lack of communication. Total inability to contact anyone by phone. Mistakes on paperwork. Mistakes on when and where to set up closing. Delays all along the way. Six days after funding and my mortgage has still not been paid.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,272 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.