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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
All and all, it was great.
Your communication system is terrible being able to communicate with my loan processor was tricky and haphazard the email situation secure that it was was terrible it was not accurate trying to get through to the phone was unbelievable caused too much anxiety and frustration and confusion other than that my loan processor once the communication was correct completed his jobAnd I wound up with the quote and the closing I expected I have stated this before to a gentleman who called me
Great customer service from Sarah Guevara. Thank you for making it a positive experience.
Glad I made the phone call before working with the direct builders loan officers. I was not only able to save on my monthly mortgage, but the service provided from the PennyMac team was above and beyond my expectations. Anna was very knowledgeable and her personal care for my loan was not what I expected. Very professional and always gave me a clear understanding of where I was at with my loan, and next steps to the loan. Thank you Anna & PennyMac for such a great experience!!!!!
I love PennyMac! Refinancing is a daunting process, but Ammie Mack made it smooth and seamless. She is knowledgable, kept me informed every step of the way, and answered all my questions. Thank you Ammie and the PennyMac team for your attention to detail, and your commitment to making me feel comfortable throughout the process. I highly recommend your service.
Thanks
.
Max followed up with me on a weekly basis to provide status updates. He was able to answer my questions in a timely matter. Only issue was the closing documents I would receive were not 100% accurate, but Max had accurate document. Especially in regards to the closing costs.
Everyone I worked with was very polite. Covid did cause some delays, but with that in mind- the officers were fast and accurate with their numbers. Would definitely do business with again.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,008 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.