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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
No additional comments to make. Thanks
My only criticism is that your portal is sometimes confusing about what action by me was needed. I would get an email that said to go to the portal for action but the email did not clarify exactly what I was supposed to do. I would recommend that each such email detail the action needed at the portal so as not to waste people's time trying to figure it out.
Everything was great, except it took a little longer than we expected. I think maybe that was a COVID thing.
It was a simple and straightforward process from application to closing with regular updates provided.
Loan process was super easy, very little paperwork and a great rate.
My loan officer, Kami, was amazing throughout the entire process. I knew she was very busy and working extra hours during this pandemic, but she still managed to answer my questions in a timely manner. I will definitely recommend my friends and family to PennyMac.
Refinance process was not stressful at all.
.
Everything about the procedural steps of the process were great. But our rep Eric Briggs was not great at all. He lacked communication skills and the customer experience we received was far less than poor.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,010 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.