PENNYMAC

LAURA H. 

on Birdeye

4 years ago

My loan officer Yesenia was amazing! I loved working with her. She made everything so easy. She was pleasant and knowledgeable and just wonderful to work with. She called me back the same day. Answered all my questions and made feel confident about my loan and process. The entire team was wonderful to work with. I'm on the east coast and they were on the west coast, i thought it was would a challenge with the time zones but it wasn't. EVERYONE was so great. Thank you PennyMAC! 

YAEL V. 

on Birdeye

4 years ago

My experience was absolutely terrible, once I gave my consent to submit the application, the chasing game started. none of my emails were answered, no messages were returned. The day before my scheduled closing, I was calling Jennifer multiple times trying to get details of the notary. I couldn't believe how difficult it was to get anyone to respond to me. I will not only never recommend PennyMac to anyone but I am also waiting 6 months and getting my Loan refinanced elsewhere. 

Karl Fiebe S. 

on Birdeye

4 years ago

Corey and Letisia Gonzales were very helpful throughout the process. Whenever I put a call in to either one they would get back to me in a timely manner. Both Corey and Letisia were very knowledgeable and pleasant to deal with. 

Miriam G. 

on Birdeye

4 years ago

Very happy, from start to finish, 1st with Mr. Gary Sahakian then he assigned our loan to Mr. Andrew Mortenson, they were both very responsible, prompt to answer, very professional and very patient and kind with me, with all my questions. They made my loan application less stressful and they are always reassuring. Thank you very very much. 

BRANDON R. 

on Birdeye

4 years ago

We worked with Yester for closing and Donald to set up the loan package. We were surprised at how responsive, friendly, and quick they were. We expected hurdles and red tape with a big company like Penny Mac. At the beginning of this process, we were hopi g to get our refi done to move to a smaller bank. I am so glad we stayed with Penny Mac and did the refi through these agents. It could not have been simpler, easier to understand, or better for our budget. My grandpa had the same exPerience. 

Luke E. 

on Birdeye

4 years ago

The title company used for closing was not organized. Traveling notary failed to show up at the scheduled closing time twice on closing day. Ended completing paperwork at 9pm on the day of closing. 

Andrea R. 

on Birdeye

4 years ago

Rosario was a pleasure to work with. She helped us get through the process and made it less stressful. 

JOHN K. 

on Birdeye

4 years ago

Working with PennyMac Loan Services was excellent. From submitting our application through Bruce, to the loan process and working with Nancy. They answered all of our questions and helped us through the our loan by keeping us updated weekly. From our application to our closing everything went smoothly and it took 7weeks. 

Melanie G. 

on Birdeye

4 years ago

This process took months. We were asked the same question week after week and Ammie Mac did not give us a straight answer. The communication was not good. We kept trying and sending what she requested and then they would come back a week later with the same question. It was very frustrating. It was a waste of time.