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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great service, timeframe and easy process.
The service was great. I selected “just okay” because my emails took several days for a return response. Other than that, we are pleased with our refinanced loan.
Horrible communication about why not closing on time. Was unable to get into connect with Kali and/or loan officer after I signed all required documents. Rates dropped and would not reevaluate my loan. The worse communication on refinancing a house. I was treat as just a number no personal connection or care.
Process completed faster than expected, which was fine.
More communication. Emails were not answered. We didn’t really understand what was happening when, or how long it would be until something else happened. But it all went very smoothly otherwise so it was ok, and when we did actually speak to someone our questions were answered.
This was as smooth as any refi could have possibly been!
It should be noted, that our experience with Jesse Ramon was phenomenal once he took over the loan process. He was prompt and helpful and always very easy to communicate with. Unfortunately, our experience with Cammorah Washington, prior to meeting Jesse, was terrible. Cammorah was rude, would not return calls, asked for documents that we had already submitted multiple times, claimed that the only day she would communicate with us was on Wednesdays, and refused to communicate any other days.
Overall, extremely pleased with the Penny Mac team! Everyone was helpful and our refinancing process was seamless!
It was pretty simple from start to finish.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.