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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I think y'all were just too overworked. Rob was very polite and he tried his best.
Robert was great to work with and made the loan process as simple as could be. He is very responsive and takes the time to answer all of your questions and get you the information you need to proceed with your loan. Great experience!
The communication was awesome! Jordan made the process so easy! This was one of the biggest & easiest things we have ever done involving a home & it went so smoothly!
Better communication regarding issues. There seemed to be a little confusion and I felt like I was always calling to find out answers as to why there was such a delay which ended up having the closing over a month late. I think in the future it should be explained that the closing will be longer than normal due to so many people refinancing and people working from home due to Covid. Hopefully this though will be over soon and everyone can get back to the offices. Thank you, Mariely Delgado.
Mariely Delgado was very easy to work with and did a great job walking me through the whole process. Well done! However, the closing process was terrible. It took four (4) separate appointments to get a notary, with the correct paperwork, to my location. I don't know if the problem(s) was due to the paperwork, or if the notary was the culprit. Either way, it was a large inconvenience to get ready for the appointment, then learn it would not happen.
My refinance process was very smooth. Email witht he Mac team were easy to navigate and all in all it was a stress free process.
I saved some money and lowered my interest rate.
The process, timing, documentation and communication all went fluidly and prompt.
Loan officer Daily Webb promised things we could not achieve.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.