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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My first and initial conversations with my Loan Officer Tyler Smedley was great. All staff were great. I could not reach anyone by phone after that, unless they called me. I do not remember ever talking with Robert Gillespie, for whom this survey represents. This was a refinance with my current and same loan service, and I was still left with questions if the documents I uploaded were sufficient. Also, I was not sure if I was to pay a final mortgage payment since we closed on the 4th.
I liked that they contacted me every week to give an update.
we had a great experience refinancing, the loan group was very helpful and helped and answered all my questions all the time. I am happy I was assigned to such wonderful group.
The entire process was easy, the communication was clear and timelines ran as expected. Thank you very much. David
On FOUR different occasions the PennyMac team confirmed a time for a mobile notary to come to my house, and each time nobody showed up. It was nearly impossible to get in touch with anyone from the PennyMac office to get a clear answer/update on the actual situaion . When I sent a frustrated email to Jason, he completely ghosted me and stopped replying. I was told a VP would contact me, and he never did. Communication was poor, and the whole process was a joke.
lots of clear communication
Everything went smoothly, my concerns were met immediately and they made this loan go smoothly
I didn't appreciate that at the start of the process I had asked if the rate goes down will I get the new rate. I was informed i would, later to fond out the rate did go down and I had to call another company and fill out a loan proposal with the lower rate in order for Penney Mac to honor the lower rate. That is unethical. Penney Mac knows the rate went down they should honor that. Made me look into going elsewhere. Penney Mac customer service needs to improve.
The complete re-financing process was very smooth. From the quick responses from everyone, as well as the ease in transferring and signing documents digitally and notary coming to our home. We never had to leave our house for this whole transaction. We have always had a good experience with PennyMac and that is why we chose to stay with them with this re-financing. I would highly reccomend PennyMac to anyone.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.