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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our loan officer was great. Patrick Peavy followed through well once we explained how unhappy we were. We were asked for the same documents over & over even though Patrick said you had them. The internal email system was difficult to use & there was no record for us on what we did on our end. We have had our loans with you for 16 years. We never miss payments & are extremely responsive. Would have liked shorter timeframe & less repeated requests.
Good Communication and Info
The only thing that wasn't really good is that multiple people contacted me to ask the same question about VA Disability status over a weeks time.
The experience was wonderful! Things moved at a much faster pace then I thought they would. From start to finish it was a breeze!!
They did not hassle me with repeated requests for the same documents. They explained everything in a clear way. As an existing PennyMac customer, I knew I would be dealing with a professional team to service the loan for the next 30 years and am pleased to see that the underwriting team is just as professional.
Great experience and my questions were answered as quick as possible.
Michelle, Thank you for the information and your professional service of working with me as we are securing this loan. You were very professional and answered all my questions. I was very please with the entire process. Good job! Slim Killens
At the beginning the communication was great, but the loan was delayed 2 weeks. The last month, I had reached out several times with phone calls (left voicemails), emails (which were read) and did not hear back after repeated attempts - emails were sent to the myMac team email, Tim, and Joseph. Had to do 2 closings since PennyMac didn't send the right docs to the Title Company and didn't learn of this until a week after. Still haven't heard back from them. Unacceptable.
Joe and Mitchell were both great keeping me informed with the status of our refinance and were always happy to get me answers to the questions we had.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,014 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.