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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The refinance of my mortgage went WAY faster than I expected, and PennyMac has some of the most competitive interest rates offered! The customer service is out of this world! I had questions, and they were answered either right away, or within the day. The closing process couldn't have been easier. From initial application to closing... it was a breeze! Everything was done from the comfort of my home, including signing for closing.
From my initial conversations to closing, everyone was truly interested in helping us get our loan refinanced. Very nice people and truly professional. Sometimes I became inpatient but Gina always took time to explain what was happening. Thanks
Gina was friendly, professional and kept in touch. I have always had a good experience with PennyMac
This is my third load with PennyMac. Thank you for the great service and continue using people who are professional and display wonderful PR skills.
Everyone was very professional.I was kept informed at every stage.My questions were answered to my satisfaction.Phone numbers was available for me to call in case I had questions.Closing was done safely. We self distance and the representative wore a mask and so did I.I provided a table in my garage.The whole team was polite and knowledgeable.It was a good experience.
The appraisal did not get to you guys for a week and a half, so I kept getting emails saying I needed to get it done. There seemed to be a disconnect between Molly and Jonnie. There were request for documents that were either on the portal or through e-sign and sometimes the links did not work. It just was not fluid. I am a dot the I’d and cross the t’s type of person and I feel I had to do to much leg work to assure everything happened on time. Molly did have good customer service.
Friendly, professional team and explained everything in detail
Email communications concerning a home loan that is being processed is not the most efficient way. A phone call after an email is sent is what I think should be done.
Very good and keeping in touch of what was going on And answering any questions I had
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.