This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had requested to not pay anything at closing, and were told that it would not be a problem. At closing, the very abrupt and moody lady who came to our house, very rudely said she needed me to make a copy of our ID's, not even asking if we had a way to make the copies! Then she said we needed to pay her $38.87. I told her what our specific request had been, and she said we would have to take it up with Penny Mac. I will likely not refinance in future...it's just too frustrating.
Awesome experience... Delivered exactly what was promised..
It was good service albeit not entirely what was communicated up front. Overall, I'm satisfied with PennyMac.
a
It took a long time for me to connect with a loan officer. The set up process was easy once my email address was authenticated. I tried to change the email from my work email to my personal email without success. I asked two of the loan reps to change it, and they said they would, but it was never changed. I was given an original closing date for July. I had to follow when the July date expired. The wrong closing amount was emailed. I didn't find out until closing; I had to amend my check.
Excellent job from all of you
Great!
I was originally quoted a dollar amount for the refi. The next day that changed dramatically, about a 5000.00 swing. So I decided to have the the costs put into the loan. The day of the closing I was asked for 645.00 dollars because the closing team didn't figure the home owners properly, so that made me angry.
The process was smooth and everyone was very responsive and knowledgeable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,771 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.