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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Andrew was very knowledgeable and always available to answer my calls and questions.
The only issue we had is when an automated email that included incorrect information was sent to us. Anna figured out the issue, but it was unfair that both she and I were unaware what the issue was when the email was sent out.
Met expectations and time frames for closing. Customer service was responsive and friendly
My customer service representative was great and I enjoyed working with him. He communicated well and was available when I had questions. As a whole my experience with PennyMac could’ve been better. The process has better defined with a timeline that was followed from other lenders I’ve worked with in the past. Thank you, Cole
Took from December 2019 to close in July 2020. Had to answer number requests for the same paperwork. Very frustrating process. Better communication. Not receiving numerous e mails from separate people over and over for the same paperwork. The first time I refinanced with PennyMac was a breeze compaired to this time.
Lauren was very helpful and professional
The service was great
Working with Antonio Torres was great. Working with the other people wasn't so great. They would argue with me and once I got Tony on the phone he had it straightened out. Mike weaver
Prompt call backs and accurately providing information would have improved my opinion. Towards the end I had to go straight to Molly's supervisor for everything i needed. He was able to actually help me and get thing done. I was inaccurately told I had lost both my jobs, had the same doc requested over and over again only to learn the doc they needed as a different one than what I was being told. Would get call back at 9pm days after leaving a message asking questions. Loan took almost 90 days!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.