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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Responding to my emails in a timely manner. Mistakes done by your staff recording my wife's SSN. I was only sent the papers to sign for the SSN . I corrected it on the paper but was not communicated to me what to do. Most messages were sent to me at around 5.30 pm on Fridays. I was not able to get what was expected from me on time. I felt that the staff were not bothered about customers and used the excuse of Covid-19. Should my loan was closed in time I would have saved a lot.
Greg was very easy to deal with.
I thought it took to long to close the loan. I understand that COVID made it more challenging. I thought that since I had been a PennyMac customer since 2016, and was doing a simple refi, that it would happen within a couple of weeks. Instead, it took 2 full months. I do appreciate the streamlined ability to upload documents and sign electronically, but I thought doing so would make closing happen faster. Otherwise, 5 stars...
Well it closed on time so that was good. And we were not wanting to have to provide all new documentation again later in the process and we did not so that was good. Clinton was very good and always available. Thank you.
The only issue I had, and why some of this was frustrating, was that any email I sent went to a generic email team instead of the loan officer assigned to my loan. I wouldn't get emails back for a few days. The same goes for phone calls. I would be routed to the first person available, and that person wouldn't be able to help me. One even stated that I would need to speak with the loan officer assigned to the loan... that's what I was trying to do in the first place.
Everybody was so nice to deal with.
I was a bit nervous about going through this process during COVID-19 with so many businesses modifying processes and working from home. I thought it would affect the loan process. I was pleasantly surprised by the level of attention and professionalism of the staff. Everyone kept me informed and responded to my inquiries promptly. I would definitely recommend PennyMac Loan services to others.
!
Everything went very smooth. I would recommend PennyMac
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,015 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.