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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My overall experience was great. The process was explained clearly. Documents that were requested, once I was able to talk to my "MAC" team, they took care of what was requested. My closing went smoothly and my team went out of their way to make it happen. Much appreciated, thank you!
The loan process team answer all the questions I needed
With rates so low the husband and I felt it was a good time to refinance so I made a call to PennyMac from start to finish it was very smooth and fast. I had 1 request for document DD214 which was a army discharge form and the notary CAME to our home to complete the final step of the loan. I’ve never experienced such a SMOOTH process! WOW....3 calls total 1 document request and never left the house. All of life should be so easy. Misteen B. in the Great State of TEXAS. Thank you PennyMac
If it weren't for Hilda, I probably would have let this refinance go. PennyMac made the mistake of overlooking the documents and not seeing the payoff quote to my home equity line. This delayed my loan closing by almost 2 months! I went passed my lock date because this document was overlooked. After every request for a payoff quote, PennyMac did not follow up with me whether or not they received it. I even had to reschedule closing dates on the day of my initial closing.
I was very pleased with the overall process. I thought it would be difficult and long but, it wasn't. Each time I talked with Aimee Mack and Tony Tsiligian they were professional and very helpful.
Only hiccup I seen was the closing department did not send the closing documents to the title company. That delayed the process by a week. The closing department also didn't communicate that back to Belinda.
Thank you Brittany. Your attitude was very pleasant and helpful.
Process was way longer than originally promised. Confusion over appraisal, closing docs and money back from escrow.
Great and attentive service all the way throughout the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,269 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.