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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The loan agent who took the conventional loan application on the phone was very knowledgeable and professional. I also got a good rate. He made it look very simple. He told me exactly what to do and within am hour or so we completed the application. That was awesome. The lady who setup the closing was great. Everything was set up perfectly. The closing company called to set up a meeting place. It was very smooth. I will highly recommend PennyMac to any person interested in refinancing.
I was unpleasantly greeted over the phone by some representatives who almost seemed to get annoyed by my wanting to touch basis about my loan. I forgot the name of the young lady who I spoke to, but she was extremely rude and unpleasant to speak to.
Both Roberto and Kami did an amazing job with refinancing my home. They were efficient and thorough throughout the entire process. A+ team and kudos to them for making this a fast and seamless process.
The process was quick and easy. The communication was great throughout the process.
Lauren was very thorough and pleasant in her communications with me. She took the time to answer my questions and she reached out periodically to keep me up to date during each stage of my loan processing. She was very professional, knowledgeable, and a delight to work with.
Very attentive and professional
No thank you
It took almost three months to close my loan. I missed several calls to schedule the closing and when I tried to call back I received a message about high call volume. Jordan was great as was all the people I spoke with. I realize it was a busy time but I still feel 3 months is excessive.
Nice job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.