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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This is the third time I work with PennyMac on a mortgage. The team was professional as always, but the process was bumpy. Covid has affected the performance. However, I will work with the MAC Team in the future.
From start to finish the process was great.
Clear and accurate communication . Quick response time . Felt fully supported .
Overall, we ended up with refinancing significantly lower than our original interest rate, so in that respect I'm extremely happy with the outcome and the fact that the paperwork process was easy. Only downside is it took some leg work getting to the rate we are currently at and had to receive a competing offer with another agency to get our current rate.
The overall experience and process was thorough and professional. The fact that Deion was always accessible was huge for me. I don't think I ever called and he wasn't available. Information was given, and questions answered. I did not feel like I was talking to a stranger! The only area I question is how long the total process took. I expected a shorter process. That is an area I think PennyMac can improve on. But time was not a factor for me and thoroughness was, and that was achieved! Taddaw!
Youu guys delay my closing by a few days into the next month just so you can charge me an extra $1030. Very dishonest and will never use you again
No
This was quick, easy, and as good an experience as I can imagine for refinancing my home
It took much longer than expected from start to finish and I was asked for the same documents over and over (I’m assuming because of the delay). We had to follow up multiple times because there were gaps in communication and us not knowing what the updates were.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.