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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My refinance experience was fast and easy. Thank you!
Penny Mac representatives were friendly and tried to help, but were reactive instead of proactive and not very effective. Primary problems were with Service Link who delayed closing about 2 1/2 weeks because they did not provide needed information on a payoff request and did not follow-up on the request delay. Service Link was 2 days later than promised on closing payments and paid off the 2nd mortgage by check instead of wire as promised causing substantial added interest.
Very Helpful, Great service, Thank you.
Flawless from beginning to end. Best experience I’ve had getting a mortgage. Thank you!!
Ok.
MAXWELL MITCHELL IS EXTREMELY PROFESSIONAL AND PATIENT. HE ANSWERED EVERY QUESTION. MR. MAXWELL RESPONDED TO ALL LEFT MESSAGES IN A TIMELY MANNER. MR. MAXWELL IS AN ASSET TO PENNY MAX LOAN SERVICES. RESPECTFULLY SUBMITTED DARRYL HERNANDEZ
I was pleasantly surprised at the proactive communication with me throughout the entire process. I received a phone call each time my point person changed and emails updates. I always felt informed, and everyone was professional. I did a lot of research before calling as I don't like doing financial transactions without face-to-face interactions. But the PennyMac staff were honest, patient, and listened to me, making me feel comfortable and that they were trustworthy.
Hi there, My first loan processor stopped communicating with me completely. I had to continuously call the national number to get through to someone, the wait times were insane. Trying to find someone to talk to was so hard. I was then handed down to another loan processor. She did not communicate with me about additional document(s) that were needed. I called on a Thursday (When closing was on Monday) and it sounded as if she didn't even know we were closing in 3 days. Had to file extension.
great job!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,018 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.