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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Thank You PennyMac.
Communication. There was limited communication after the initial application. The issues only came at the end. I was never provided with a Loan Disclosure form to give final numbers. I was told two different "cash to close" numbers and when the notary FINALLY showed up at my home at 11pm, the number was different again. Again, i had no Loan Disclosure form to show the notary the inconsistencies in the numbers. Also, the closing was scheduled a week earlier and the notary no call/no showed.
Fast and accurate service
My amounts were incorrect at close. I had to call numerous times to get a resolution.
Every interaction with PennyMac staff was great from day one. Thanks for making this a smooth and easy refinance.
Sandra was awesome!!! She took good care of us, answered all of our questions and ensured our loan was processed on time!!! Excellent service!!!
After I went through the initial loan application process with Chris, I did not ever feel like I was the customer. I had to push to get information. I got requests from multiple people, including auto-generated emails that asked for things that I had already uploaded. It was not a fun experience for me. I appreciated that the loan was done in the time I wanted it to be done, but I feel like I had to do way too much leg work and pushing to make it happen.
Jericha made this process a piece of cake. She kept me informed every step of the way and was very quick to answer all my questions. Paperwork was flawless. To take it a step further, Jericha was genuinely a nice person. She was very respectful and she was a model ambassador for PennyMac. I'd recommend PennyMac to everyone based on this experience. Way to go Jericha!
I was not told I needed cash to close for my second closing date (first missed because the documents I was told were ready, weren't ready) and it cost me $30 in wire transfer fees. Communication was sluggish and I was given conflicting information at least one time.
PENNYMAC has a 4.5 star rating with 48,781 reviews.
PENNYMAC is open now. It will close at 5:00 p.m.