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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I refinanced with Penny Mac because of my previous experience with them. I was very satisfied in the way they serviced my previous mortgage loan. Their refi process was was very coordinated and easy. Thank you Penny Mac Loan team.
I would receive emails I did not understand and ask for clarification and never hear back. It would have been better if my agent called for communication instead of copy pasting emails and never responding to my questions. It would have been much better if my agent rescheduled closing BEFORE my notary appointment when the documents were not ready in time.
My PennyMac team were responsive and knowledgeable. They always answered my questions or concerns promptly.
Very efficient refinance process. Everyone worked hard to see that my process was covered from begining to the end. Great team. Very satisfied.
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From start to finish, all procedures were explained and assistance was given to me as needed. Such a significant process felt so easy to me and I am most grateful. Thank you to Liem and all the team members Who made this possible for me.
Really enjoyed working with Erica Sanchez. She was very personable and timely with her responses.
My experience with PennyMac refinance services has been pleasant once I go the Loan Office on the Line - the phone lines were busy- due to the rate drop. The loan officer went over the numbers and I made the decision on the call itself to go ahead. As promised the My MAC team contacted me - Eric and touched based regularly to keep me posted on every step of the process. He answered all my questions. Thank you :)
I can't submit this survey without a comment, which is annoying.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,024 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.