PENNYMAC

Dorothy M. 

on Birdeye

5 years ago

Efficient and friendly 

Micah R. 

on Birdeye

5 years ago

Marcia was great. Her supervisor, not so much. I had questions on the exact breakdown of my payment with respect to taxes, insurance, and principal/interest, because it was not right in discussions and did not match the closing disclosures. Marcia forwarded my questions to her supervisor and he was supposed to call me. He never did. She also credited the $59 dollars or so I was to owe at closing and he was supposed to approved it. Despite having two weeks to do so, he did not. Unsatisfied. 

Tyler M. 

on Birdeye

5 years ago

Zachary did an amazing job. 

Donna G. 

on Birdeye

5 years ago

We began our refinance process with Penny Mac on 6/4/2020, we closed on 7/22/2020. The experience from beginning consultation online, to the Notary coming to our home for closing documents was excellent. Rick and Myesha from Penny Mac, Jana our Notary were all wonderful. To clarify we were Penny Mac customers with our original loan, but a refinance in less than 6 weeks and during this "pandemic" was awesome. Pleased to remain a Penny Mac customer! You should check them out! 

Luke S. 

on Birdeye

5 years ago

Went quick, thank you. 

Emily M. 

on Birdeye

5 years ago

Great service. Our loan was closed in 30 days without any issues. 

Joan W. 

on Birdeye

5 years ago

The Loan Representative was helpful, caring and kind. 

SETH F. 

on Birdeye

5 years ago

Love how fast the loan was ready. Process was completed within two weeks. No hassle. All was taken care of via phone and email 

Zachary S. 

on Birdeye

5 years ago

My process went over extraordinarily smoothly! I'm very happy with the final results there was one slight hiccup of a bit of miscommunication, other than that flawless!