PENNYMAC

Enrique M. 

on Birdeye

5 years ago

The closing took longer time than expected. I was surprised of the closing cost to be so high. 

MIGUEL L. 

on Birdeye

5 years ago

Norma was great. I was a little frustrated with last-minute requests for duplicate documentation. The loan process took far longer than anticipated. What I don't understand is how you can justify creating business, but not staffing for it. Time and time again, I was told of "long delays" due to "high demand." Well, look, if you're going to create "high demand" create staffing. Feels irresponsible. Don't you think? 

Daniel W. 

on Birdeye

5 years ago

Overall it was great. If we purchase another rental house, we will apply with PennyMac first. 

Tyler M. 

on Birdeye

5 years ago

Zachary did an amazing job. 

Shaun M. 

on Birdeye

5 years ago

No thanks 

HOWARD GEIGER I. 

on Birdeye

5 years ago

You need to have your ducks in a row, nothing was explained, I was told Ashley would be calling weekly I am lucky if I heard from her, I had to call and leave messages for her to even call me. 2 weeks ago my wife and myself asked to speak with a supervisor we are still waiting for that phone call. We still have no answers on how my 83 year old mother in laws phone number was put on our closing documents, they called her it caused her to become upset due to she did not understand what was goingon 

ROBERT W. 

on Birdeye

5 years ago

I felt that Blen Alemu did a great job of explaining any questions that I had and also had wonderful enthusiasm in doing her job. Not once did she make me feel hesitant to ask questions and I felt comfortable through out the process of getting my loan completed. 

JESSE H. 

on Birdeye

5 years ago

Great. 

DONNA C. 

on Birdeye

5 years ago

:)