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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Mission Accomplished
good experience!
I was delighted on how easy the whole process was for refinancing. Thank you for presenting a well organized format and creating a peace of mind that my account will be well managed by a mortgage company such as Penny Mac.
The process was smooth and easy! Good communication and expected timeline was meant! Thank you penny Mac and all the team!
Requests were made multiple times for the same documents by multiple people. It was clearly demonstrated that there was not consistent communication amongst those handling our refinance. The originally agreed upon closing date was postponed with no reasonable explanation given. We were reassured by multiple people (including a Vice President) that things were in order and moving forward. This was not true and our attempts to contact Jason Coleman multiple times were never returned.
I was not made aware that I needed a check for $66 at closing. I was told that there was no cash out of hand. Needless to say that was something I should have been made aware off.
The people at each stage were superb - including the lawyer who came to the house. I would like to see a better online experience. Other sites have a more transparent, user-friendly first quote experience.
.
Nichole was helpful through the entire process. She made it easy and I stressful. It was very appreciated!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,024 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.