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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Norma was very personable and informative
Our loan officer was great. Patrick Peavy followed through well once we explained how unhappy we were. We were asked for the same documents over & over even though Patrick said you had them. The internal email system was difficult to use & there was no record for us on what we did on our end. We have had our loans with you for 16 years. We never miss payments & are extremely responsive. Would have liked shorter timeframe & less repeated requests.
The experience was wonderful! Things moved at a much faster pace then I thought they would. From start to finish it was a breeze!!
Joe and Mitchell were both great keeping me informed with the status of our refinance and were always happy to get me answers to the questions we had.
It is apparent Jordan was new. I’ve called and emailed numerous times and NEVER received but the initial call from hi. Telling me her was our closing agent only. He stopped answering the phone and it just went to voicemail. It was embarrassing and ridiculous . I’ve never experienced such bad service .i’ve nothing great to say about this refinance and the service. I’ve never had to resend the same documents so many times. If you’re reading this just use my account t as an example what not to dO.
We had a very great experience with PennyMac. Very clear communication and very timely and friendly folks. I would recommend for anyone who is in need of a loan or is refinancing their house.
Quick and easy process.
The process was easy. The loan officer took the time to explain step by step what was going to take place and why. The signing of the document was quick and easy.
Communication with Pennymac is very poor. I would say somebody answered the phone 2 out of 10 times. It went to a generic voicemail and I never received a call back. My updated payoff amounts were never updated! When I inquired about that I was told it would delay the closing process by 5 days if I wanted to update the amounts. I also asked if I could have my check for my debtors sent to my job. I was told by customer service that I would have to change my address on file to do that!! not good!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,807 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.