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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
One thing I really really liked was I called Faiza Saleem four different times and she answered the phone every time and it did not go to voicemail. That saved me a ton of time not playing phone tag and she answered my question each time. This just does not happen this day and age with any business matter. I had to change my signing date and she answered on the first cell and took care of it ASAP . Thank you Faiza Keep up the good work and great customer service.
We had a great, easy re-fi with Penny Mac and I would recommend them to anyone looking for a mortgage.
Great expectations
YOUR CLOSING TEAM NEEDS MORE TRAINING AND HAVE ACCURATE ANSWERS. LEARN TO LISTEN TO YOUR BORROWERS. Mr. Nick Bonifacio provided EXCELLENT SERVICES. He was very attentive and EVERYTHING he explained was very accurate and smooth process. However, when we got to the closing process was horrible. Ms. Hilda was very nice however I think she was overwhelmed with too many loans and need better training and assistance. Hope that another borrower don't experience this type of service.
Timely, efficient and friendly.
The loan funded considerably later than expected and our lock expired, although PennyMac did cover the cost of the new lock. Documentation was requested multiple times and the notary had to come to the house twice to get us to sign paperwork. Even then, a document was missed and we had to sign and send it via email. This gave us the impression that things weren't organized. The people we worked with were great, so the lower rating came from the perceived lack of process and delays.
Raveena made our refi experience great. She was professional, the communication was excellent and follow up outstanding. Thanks for a great experience.
Molly was very helpful with every aspect of the loan process. She was able to walk me through every part of the technical components and explained everything thoroughly. All my questions were always answered promptly and to my full understanding.
Quick and easy process
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.