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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Responding to my emails in a timely manner. Mistakes done by your staff recording my wife's SSN. I was only sent the papers to sign for the SSN . I corrected it on the paper but was not communicated to me what to do. Most messages were sent to me at around 5.30 pm on Fridays. I was not able to get what was expected from me on time. I felt that the staff were not bothered about customers and used the excuse of Covid-19. Should my loan was closed in time I would have saved a lot.
Very focused on providing excellent customer service
Well it closed on time so that was good. And we were not wanting to have to provide all new documentation again later in the process and we did not so that was good. Clinton was very good and always available. Thank you.
The only issue I had, and why some of this was frustrating, was that any email I sent went to a generic email team instead of the loan officer assigned to my loan. I wouldn't get emails back for a few days. The same goes for phone calls. I would be routed to the first person available, and that person wouldn't be able to help me. One even stated that I would need to speak with the loan officer assigned to the loan... that's what I was trying to do in the first place.
I had a wonderful experience every step of the way during the process of refinancing my home! The staff that work for Pennymac definitely take pride in all the work they do! Thank you so much for saving me money and for all that you do it is greatly appreciated!!!
Actually Lauren was very accurate, prompt and pleasant to work with
Wonderful experience and great service from both Tiffany and Brent.
Lots of papers but It went thru smoothly...
My only gripe was that documents were requested "sort of" last minute. All I had was a few days to submit info. Also, the closing document signage was rushed, i guess due to time sensitivity. But other than that, the process was easy and simple, mainly due to this process not being my first time.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,806 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.