PENNYMAC

BRADLEY B. 

on Birdeye

5 years ago

Erika was great. She was helpful, but the overall process was complex and I never knew where I was in the process. A process roadmap with a you are here icon would be helpful. 

JASON H. 

on Birdeye

5 years ago

Our loan officer was very helpful. He did most of the work and we just signed a bunch of papers. Works for me. :) 

Jeffrey C. 

on Birdeye

5 years ago

Very good communication. Updates received both by e-mail and by phone were very helpful. Issues that arose were resolved timely. Process for the most part went smoothly. 

DANIEL D. 

on Birdeye

5 years ago

Took longer than I thought, ask for repeated documents that I had no access to. 

Raul R. 

on Birdeye

5 years ago

Take too long, keep asking for inaccurate info 

ANTONIO S. 

on Birdeye

5 years ago

What made refinancing my home mortgage with PennyMac Loan Services a “Great” experiences was the speed and smoothness of the whole process. The PennyMac personnel was very polite and responded to any questions I had right away! The entire closing experience was conveniently done at home. I highly recommend PennyMac Loan Services to anyone interested in buying or refinancing a house. 

Feleck D. 

on Birdeye

5 years ago

I know that volume of incoming applications were high plus effects of the pandemic may have slow the refinance process to a complete halt, but I still believe that the process should have been a little faster. 

Peter F. 

on Birdeye

5 years ago

The web portal was not as easy to use as other lenders’. Loan documents contained errors throughout the process, including the final documents at closing. 

Bunny S. 

on Birdeye

5 years ago

They were fantastic about getting everything completed in a timely manner.