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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very seamless experience. Best home refinance I ever did.
Experience was good. Hilda did a great job once we got moving on things. At first the process was difficult with the documents requested several times.
Loan officer who sold us the refinance did not explain any details re: closing costs, points, lender fee, etc. (with the exception of "I read you a disclosure that said all your costs would be rolled into the loan"). The closing statements were the first time we saw those details. As first time conventional loan borrowers I wish we had been given a more clear explanation of what we would be paying (even if it rolls into the loan). Hilda K provided excellent communication!
Great experience! My first time refinancing and the communication was there.
I am still dealing with the fallout of them not providing timely and accurate information. Such as them telling me after I made my July payment to not make that payment as it is not in the payoff for the refinance, that and I still have told me where that money went. They also would not look into the lower rates which are now .5% lower and were .25% lower when I asked them to review my rate and they told me I had the best rate (reviewing the data now out and available they lied to me).
Great service!!!
My Loan Officer Max made sure the whole process went smoothly. He would update me every week. Any questions I had he answered them very quickly. It was a pleasure working with him.
It took about 4 times to get my closing documents accurate. You have a complete breakdown of communication on your end, and the process to get it all fixed took a very very long time. Additionally, some of the communication i got (secured e-mails) were a little aggressive.
Communication needs to be prompt and accurate. I provided everything within 24 hours, and if I couldn't, had multiple surgeries during process I let loan process know. I constantly had to badger loan officer, escalated case and Nancy Milla was great to work with. But she was given wrong paperwork for wire transfer. Had to cancel transfer from going to Citibank and setup a new transer to Synovus Bank. Ultimately, the VP - Mr. Vitaly had to get involved. I understand the volume of loans. Bad 👎
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,781 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.