PENNYMAC

SARAH L. 

on Birdeye

5 years ago

While I feel being an existing PennyMac customer made the overall application process a bit easier, I got frustrated by the lack of responses to my emailed questions. I'd often have to call to follow-up to make sure the email was received (it was) and get the answer so we could move to the next step. I was pleased with the timeline start to finish. 

Robert W. 

on Birdeye

5 years ago

Loved working with my Pennymac team. From the date I contacted them to match or beat my loan offer from another lender, it only took three weeks to close. Pennymac beat my other offer by $1300.. Love using their app too. It makes keeping up with your mortgage easy. 

Justin M. 

on Birdeye

5 years ago

For the most part, the experience was positive. My loan officer was communicative at the beginning. The assigned MAC team member was difficult to reach. While I understand the convenience of having one point of contact, it became a hindrance when I needed to reach someone urgently on the day of closing. It ended up causing undue stress and making the closing experience unpleasant. Additionally, the titling company did not receive accurate information, which in turn led to unneeded contact. 

ANTHONY S. 

on Birdeye

5 years ago

I refinanced with Penny Mac because of my previous experience with them. I was very satisfied in the way they serviced my previous mortgage loan. Their refi process was was very coordinated and easy. Thank you Penny Mac Loan team. 

ORLANDO M. 

on Birdeye

5 years ago

The process of my loan was quick and easy. The communication with the mac team was great. Thanks you again. 

Brendan M. 

on Birdeye

5 years ago

Great and seamless process. 

Ronald B. 

on Birdeye

5 years ago

Quick and Efficient. 

ENRIQUE V. 

on Birdeye

5 years ago

Process was fast and I got a better interest rate than I thought I would. 

GARY Y. 

on Birdeye

5 years ago

At the beginning of the application process I requested that everything be rolled into the loan, escrow from original loan and any debits. I was hoping for no cash due at closing, either owed to me or that I I needed to bring to closing. Apparently that wasn't possible. When it was time to close I was actually given three different amounts. On the phone call discussing the closing I was told that I owed $3.86, the closing document emailed to me said that I owed .10, but ended paying $6.00!