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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I chose to refinance with PennyMac because of the depth of the information provided. They gave me a number of options and were very good about answering questions. I had a great customer service experience!
Drew was very helpful and friendly. He was easy to reach when we had questions.
Our questions were answered quickly and accurately.
We were told there would be no closing costs when we applied for this streamline loan. In scheduling our closing we were told we needed to bring over $600 and at the actual closing we wrote a check for $785. The communication for this process and what our expectations were was not clear. It didn't break the bank, but that wasn't the point. If you aren't sure if there are closing costs don't sell that during the application process, and don't communicate a number you aren't sure of.
Great job -- easy and painless process. I did get a a duplicate request to review and sign one batch of docs prior to closing, but all in all the process is great.
Great service and prompt weekly updates from my 3 the penny Mac associates. Very smooth and seamless closing.
N/a
Quick process happy with percentage.
It should have been communicated early documentation was needed to verify wife's employment status. Not, Thursday afternoon when we scheduled the coming Monday to close, delaying the process. Also, I had several loans being refinance and duplicate information was being asked more than once. There was no communication between the different employees working on the loans and had to call multiply times to get thing straighten out.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,028 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.