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3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 7:00 p.m. | |
Tue | 6:00 a.m. to 7:00 p.m. | |
Wed | 6:00 a.m. to 7:00 p.m. | |
Thu | 6:00 a.m. to 7:00 p.m. | |
Fri | 6:00 a.m. to 7:00 p.m. | |
Sat | 6:00 a.m. to 5:00 p.m. | |
Sun | Closed |
Tyra was excellent to work with during my loan process. Very informative and communicative. I did have some issues with the portal, but once a phone call was made to technical support it was rectified. Time zones need to be considered during requests from lender to closing attorney and borrower to ensure timeliness of documents and information.
Eric Haywood and Nathan reidel made process easy,always notifying me of any new issues needing addressed. Second loan through penny Mac and would do it again
Hilda and Ishan were both fantastic and easy to work with. Both of them were very responsive to my requests and always got back to me very promptly. Will definitely get back with them for our next loan. Sincerely, Steve and Linda (Suzy)
Everyone was very professional, knowledgeable,and pleasant. It was a pleasure doing business with PennyMac. Thank you.
My loan processor wasn’t positive, often threatened that my closing would be delayed due to inaccurate information she had, not organized, and on several occasions didn’t have the most updated information.
Overall the experience was great. Christopher was great, he left the company before my loan was finalized, so it was a bit confusing when it came to the final numbers and to get what he promised, Latrice was outstanding, picked up every call, emailed me back promptly, and was always there for me when I needed assistance. Thank you guys for all of you guys help.
Rosario was great!
Great experience yet again, this is our second time using your company!
The team waited until the last couple of days to request proof of the earnest money which was deposited FIVE months prior. The team told us TWO days before the scheduled close that we needed to bump the close up ONE day because the appraisal was expiring. But prior to that checking in on a weekly basis was good. Checking someone's credit REDUCES one's credit score, so I wish that mortgage companies would NOT do that and then say that the score has decreased so the customer has to pay more. Also making promises that cannot be... read more
PENNYMAC has a 4.5 star rating with 49,156 reviews.
PENNYMAC is open now. It will close at 7:00 p.m.