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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Streamlined loan process. Proactive updates on status by Jacob Rogers.
I liked that in the beginning I was contacted weekly, giving me updates on the loan status, but those calls stopped. It took 3 months to close, and for 1.5 of those, I had no idea if my loan was still being processed. We set a closing date, and no one showed up, I had to call to find out what was going on, we set another appointment a week later, which made it so I had to make another mortgage payment to my previous lender.
It was nearly impossible to get someone on the phone, when you did get someone on the phone, they were not informative and incorrect/contradictory info on documents needed or not needed then 2 weeks go back and why you were told was not needed and then closing document changed 4 times within 8 days. When notary was at my house - after calling and not getting anyone but being sent to voicemail box I finally got someone (15 calls later) then hold 45min before someone could answer my questions.
Very quick and easy process.
Very quick and easy process.
We always got emails regarding questions or other documentation, but when you needed to speak to whomever called or emailed you could never reach them! Calls always went to a “call center” and them would never pass you to the person you asked. Instead they tried to help. And in our case several people told us the WRONG stuff to send so it held closing up! Closing went fine and the lady who came to our house was really nice & efficient. Would not recommend PennyMac!
The closing department tried to make me use a closing attorney that i did not choose. I had provided my attorney's information initially on the application paperwork. This caused the closing to be delayed 3 weeks, 2 of which the closing department still tried to insist their attorney be used.
A
Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,047 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.