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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Fast response times.
Refi went smooth, entire team was professional and very customer service oriented.
I had a pleasant experience working with Lana.
Took a couple weeks of calling to get the process started because there aren't enough loan officers, but once it's started it went smoothly and easily.
It was prostrating that I reply right away with email but still keep on getting the same request. And I think that’s why it took my refinance too long. I hope this is just because of the covid. Norma was fast in addressing everything. I hope the email goes to the right person and not the generic one.
Our experience with refinancing our home with PennyMac was great. Communication and paperwork was completed in a timely manner and to our expectations. Thank you PennyMac.
There was no communication. My closing was scheduled 5 different times. And two of the times given no one showed and I never received a call stating that I was not closing. Marques called me just after receiving my loan and said he would call every Tuesday to check in. I never heard from him again until months later after leaving numerous messages about my loan not closing and needing to know what was going on! This was the worst experience I have ever had refinancing!
The communication on this loan was terrible. Not sure it was Tameka's fault. We were supposed to close in April, then May, then June. We ended up not closing until early July. We sent emails asking and never got clear answers (again not Tameka's fault as this had been escalated above her) as to why this was taking so long.
Easy process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,254 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.