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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was able to get the rate and monthly payments that I was looking for.
Started the re-finance process in the middle of April 2020. However, once my refinance moved to the end stages near the closing the communication from Pennymac was EXTREMELY poor. Was only able to get my loan processing agent's voice-mail for majority of this time. Recieved two vague emails about dates and estimated costs to close, but no instructions on the process or what I needed to do. Extremely frustrated throughout this 4 month process.
I was provided excellent support service from Antonio T. at PennyMac Loan Services. Antonio and his team kept me fully informed throughout the loan process, and managed the process from start to finish in a most efficient and professional way. I highly endorse and recommend Antonio T. and PennyMac Loan Services for anyone seeking Loan Services. 5 Stars!
Great customer service
Not great service
Refinancing to a lower term was so easy and convenient. The PennyMac team communicated quickly and thoroughly with any questions or concerns each party had. Will definitely recommend PennyMac to anyone!
It's hard to tell how much of the delay was due to Covid. I thought the process would be more seamless since PennyMac was already my loan servicer. I had to email questions b/c the m.a.c. portal wasn't up to date. At some point, I received a letter from my insurance carrier stating that the premium hadn't been paid (via escrow) and then PennyMac advised they were going to purchase insurance b/c of "my failure" to provide proof of insurance. Just more frustrating than I expected.
I had a very good experience with Mr. Greg Johnston. I will highly recommend him anytime.
Cheree was great to work with. Very clear and took the time to explain the process and expectations.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.