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PENNYMAC

4.5

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.548,783 reviews
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CHRIS B.'s profile image
CHRIS B. 
on Birdeye

4 years ago

No  

Thien D.'s profile image
Thien D. 
on Birdeye

4 years ago

took too long to process, best to keep customer inform of status on a weekly basis if not more. 

Daniel M.'s profile image
Daniel M. 
on Birdeye

4 years ago

In these times that we're leaving in all you need is assurance! That's what we got from Penny Mac! Thank you for making everything clear and promptly! 

KEVIN E.'s profile image
KEVIN E. 
on Birdeye

4 years ago

Regina was great. The loan took much longer to close than anticipated, but this was not Regina's fault and she clearly explained each step. My wife and I have been generally happy with PennyMac, but I am not sure if I would recommend them to others in the future due to how long the process took. We had multiple friends buy houses in the time it took us to refinance with the same company and we started the refinance process before they even put an offer on a house. 

ROSENDO M.'s profile image
ROSENDO M. 
on Birdeye

4 years ago

The only think I found fault with is that attaching documents in the doclink is very difficult. Also the closing Lawyer you used is very hard to work with. 

BRITTANY B.'s profile image
BRITTANY B. 
on Birdeye

4 years ago

PennyMac made refinancing my home was much easier than I expected. They ensured I had a full understanding of what to expect during the process and made things very convenient for me and my busy schedule. If you’re having any doubts about refinancing, just give them a call! That’s precisely what I did and it lead to a lower mortgage and money saved each month. 

SERGIO Martinez V.'s profile image
SERGIO Martinez V. 
on Birdeye

4 years ago

Great team and very professional staff, 

Charmaine E.'s profile image
Charmaine E. 
on Birdeye

4 years ago

The process took a little longer than expected, but ended very well. We understand it is a very busy refi season. Thanks again Raveena Taylor for your help! 

Jason E.'s profile image
Jason E. 
on Birdeye

4 years ago

Everyone was great to work with. 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.5 star rating with 48,783 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.