PENNYMAC

Jacqueline D. 

on Birdeye

5 years ago

Sandra was friendly and Knowledgeable. Had a delay in closing and Sandra rushed it through to get it done on time. 

Mycall E. 

on Birdeye

5 years ago

Communication across groups was not effective therefore I was asked for the same documentation on several occasions despite having uploaded everything that was needed into my loan’s portal. In addition the portal was confusing and designed in a way that’s hard for an applicant to understand how to upload and confirm documentation has been provided. 

Robin G. 

on Birdeye

5 years ago

The process was smooth and stress free!! Thank you for the awesome customer service!! 

Clifford W. 

on Birdeye

5 years ago

Very good communications between PennyMac representatives across the board. The use of computer interfaces to process documents is a real plus. The people we worked with were great and made all the difference. 

Corey T. 

on Birdeye

5 years ago

Wonderful 

WILLARD B. 

on Birdeye

5 years ago

We were so pleased with the whole process of refinancing our home through PennyMac. Our rep, Eliud (Daniel), called frequently to be sure there were no questions and let us know when to expect certain docs. It was a very professional, fast, and easy process. . .and we never had to leave our home (very good for us in these Covid times)! We've dealt with many mortgage companies over the years. . .PennyMac was by far the best! 

Ian M. 

on Birdeye

5 years ago

Very prompt, professional and honest! 

DESMOND S. 

on Birdeye

5 years ago

Great service! Made refinancing very simple and quick. Online application and calculators made applying easy and informative. 

LUIS S. 

on Birdeye

5 years ago

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