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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Refinance process was seamless. She communicated in a timely manner. Very easy process.
Sarah Guevara was my main contact and was very professional and made the entire experience a great experience.
There was very little communication from the beginning. My lone was transferred three times to different loan officers and each one it went to was like starting from the beginning. My loan, which was a VA IRRL, took two months and was two days shy of my rate expiring! My documents were submitted the first few days, but the loan was pending apparently for documents that were already submitted. Seemed very unorganized, without my persistence I may not have closed on time.
Your communication system is terrible being able to communicate with my loan processor was tricky and haphazard the email situation secure that it was was terrible it was not accurate trying to get through to the phone was unbelievable caused too much anxiety and frustration and confusion other than that my loan processor once the communication was correct completed his jobAnd I wound up with the quote and the closing I expected I have stated this before to a gentleman who called me
Better communication with your clients. Be more profecient at your job duties
Paulette has been a pleasure to work with. She made the entire experience much less stressful.
Everything was done in a professional manner. I received exactly what they said that they would deliver. Great company to do business with.
The process was pretty simple and our representative was on top of things and communicated well.
Timely and professional experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.