PENNYMAC

DAN M. 

on Birdeye

5 years ago

Great service, clear communication. Thank you! 

JOSEPH C. 

on Birdeye

5 years ago

During this very busy time of many refinancing, PennyMac did a great job in moving this process forward for us. We recommend them to anyone needing home financing. 

Melissa H. 

on Birdeye

5 years ago

Service was amazing. I received weekly emails about the loan process and always received prompt responses to any questions. 

WESLEY C. 

on Birdeye

5 years ago

Process seemed to go pretty smooth and received updated on progress at the end of each week. 

Melissa G. 

on Birdeye

5 years ago

Brent was FANTASTIC. I felt like he was "on it" and he was very clear in telling me what to expect. I thought the experience was so good that I asked for him to be the loan officer for my rental home refi. 

Barbara P. 

on Birdeye

5 years ago

Experience was good 

DIEGO C. 

on Birdeye

5 years ago

Penny Mac and all of their representatives were great! 

MICHAEL R. 

on Birdeye

5 years ago

Mariely Delgado was excellent in all regards, as were several other PennyMac staff who we interacted with during our re-fi process. Having said that, there were a couple of staff who were poorly trained and otherwise lazy staff (providing me with inaccurate information and requesting documents be uploaded that already were in the PennyMac system) that added lots of stress to what should have been a seamless process. 

ROBERTO J. 

on Birdeye

5 years ago

Never got call backs on the same day sometimes for a week. My monthly payments are higher still than the disclosures indicated. Still trying to communicate and not getting call backs. Very stressfull with closing dates pushed back. I still donthave answers!