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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We had a wonderful experience refinancing with PennyMac. The service was amazing and the process was very smooth. We had all our questions answered in a timely fashion and there was constant communication to make sure all of our needs were met. Would highly recommend PennyMac for any loan services.
The website and callbacks have several issues that cause confusion and congestion, but my agent was awesome and very clear and concise.
my closing was delayed not by Penny mac's fault but lender to buyer of my home.
I had really hard time get in touch with my processor when needed. And even though she says she’ll call me back or give me an update she never calls back. I was notified 5 days before My closing day that there’s an issue and loan may not be approved! I called her or email her several times a day to make sure they have the doc. they need! No one tells me when they still need things from me! Even it’s 4 days before closing! My Closing doc were only ready the morning of closing day!
Fast friendly service
Good communication, able to get my questions answered quickly
Nicely done!
Fazia did great! However, there is a glitch in the system with sending out automated emails saying that items are needed when in fact they are not because I already submitted them. The extra amount of these emails became overwhelming and Fazia was the only one who communicated with me letting me know that everything was in and to just ignore emails unless I heard from her.
There were a number of times emails went unanswered and it was difficult to get someone on the phone. But everyone was extremely pleasant and helpful once you reached them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,061 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.