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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Thank you
No comment
Nicole and Abdul (Loan Officer): Professional, knowledgeable and considerate. An asset to your organization.
Better communication regarding status updates, notices of closing date change and information regarding closing date requirements (ie. Payment type, legal documents needed, etc.)
Getting Blen was the best thing that happened in the unacceptable process and follow up that preceded her involvement. My closing and access to my home was 8 days after the scheduled July 6th scheduled closing date, the date determined by PennyMac on May 2nd, two months prior to that closing date. Due to many factors that Tina and I believe should have been predicted and addressed much earlier in the process. The delay in closing cost me +$450 in temp lodging expense too!
Jacob and the team worked hard to get the loan done on time. But due to some issues within in some departments it was delayed. Jacob stayed in contact thru the process and returned my calls in a timely manner.
The online lender experience was not worth it. The start of the loan process went well. At that time I was able to contact the loan officer with any questions. Everything changed once the loan went into processing. It was almost impossible to contact anyone on the MAC team. Underwriting waited until the week before close to ask for a higher down payment amount. The change in down payment & points means I was unable to properly shop for loans since the terms changed too far into the process.
Jacob always returned my calls and answered my questions in a timely manner. Looking forward to working will PennyMac in the future.
Great communication from everyone and fairly easy throughout the entire process...
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.