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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Yester was great to work with and very knowledgeable about my whole process of refinancing my home. She answered my questions in a timely manner. I would be glad to recommend PennyMac to my friends and family.
Faiza was AMAZING! She flawlessly balances professionalism with personality. Also, she was incredibly reliable and consistent when it came to messaging and document requests. I especially appreciated the weekly follow ups whether I needed to provide anything or not. It took so much of the mystery out of the process and allowed me to focus on the rest of my busy life, knowing that she had the complications of refinancing under control.
The documents went wrong2 times
When our appraisal came in lower than hoped for I gave up on the idea of refinancing, but Liem and his team were able to rework numbers in such a way to make it still very worth it. Even though I had given up, they figured out a way to save me a ton of money with very little needed from me.
Only reason I gave this a great review is because Nichole went above & beyond. I was not satisfied with the title company at all. My husband just passed away not too long ago and they pretty much had no accurate information, so I pretty much did the title search myself & had to prove that multiple things they said were false. They also told me I need to pay for a probate attorney when that was completely false. If it wasn’t for Nichole I would have walked away from this whole process.
Communication was absolutely horrible. Hard to get through to anyone and would take days before a return call or email. Received two emails regarding other people’s loans so makes me wonder where my information could possibly be sent. The notary was not able to make our scheduled closing because he hadn’t receive the paperwork from PennyMac and we had to reschedule.
I received emails from from the assigned agent, however I never spoke with her throughout the process. I was always supported by MAC Team members who answered and returned my calls. My positive experience survey should reflect a team and not the specific support of the assigned employee.
Not sure why my loan took longer than expected to close. I understand that COVID 19 was part of the issue however it still seemed a bit long.
The communication was not good. I had to call multiple times over days to get responses.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,065 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.