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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Had a great experience from the start to closing and everything was communicated in a timely manner. Thank you
Working with this group was so easy and pleasant and I highly recommend them!
If it weren't for Hilda, I probably would have let this refinance go. PennyMac made the mistake of overlooking the documents and not seeing the payoff quote to my home equity line. This delayed my loan closing by almost 2 months! I went passed my lock date because this document was overlooked. After every request for a payoff quote, PennyMac did not follow up with me whether or not they received it. I even had to reschedule closing dates on the day of my initial closing.
Overall, the correspondence with the loan processor lacked some details that would have prevented additional emails to clarify. Other than that, our processor was friendly and helpful. It would be better to have the loan officer to oversee the process vs. getting the loan started, then passing the customer on to an 800 number and loan processor only.
Only hiccup I seen was the closing department did not send the closing documents to the title company. That delayed the process by a week. The closing department also didn't communicate that back to Belinda.
My refinance went great. Worked with a great team and I say it was a breeze. Thank you penny mac!
Thank you Brittany. Your attitude was very pleasant and helpful.
Process was way longer than originally promised. Confusion over appraisal, closing docs and money back from escrow.
Great and attentive service all the way throughout the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.