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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,098 reviews
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RANDY P.'s profile image
RANDY P. 
4 years ago

Nicole was amazing and very friendly 

HODAINE D.'s profile image
HODAINE D. 
4 years ago

The loan processor miscalculated my monthly payments allowing me to think my payment would be lower. The processor indicated that he will be reaching to the county to get my updated tax bill, in order to give me a correct monthly figure for my mortgage payments. However, the tax bill I received superceded the amount collected for my escrow for the 12 month period. So I'm not understanding how can the loan processor state that he reached out to the county to get my updated tax bill. My escrow off 

Simon L.'s profile image
Simon L. 
4 years ago

ROBERT MCGAUGHY - had a lot of patience - worked very late at night with me with the 4 applications. Great attitude! and patience. LANA THOMAS - she has an excellent attitude. Lots of patience - too much on her plate - her family emergency made it more difficult to her to communicate quicker. DOCUMENTS TO SIGN - property addresses were not accurate my name was not accurate. SERVICELINK - very bad - I received tons of emails and phone calls about notaries coming over for signing. Annoying. 

MICHAEL H.'s profile image
MICHAEL H. 
4 years ago

Lana was very helpful and cooperative 

ROBERT A.'s profile image
ROBERT A. 
4 years ago

George went above and beyond to make our experience wonderful. That’s to George....we will be PannnyMac customers for life. 

Robert C.'s profile image
Robert C. 
4 years ago

5 stars. The team was very professional and explained every step of the process. All of my questions were answered prior to signing. Thank you for making this an easy process. 

James F.'s profile image
James F. 
4 years ago

Whole process was smooth. Communication was great. My loan closed very quickly with no hassle. 

ARTURO M.'s profile image
ARTURO M. 
4 years ago

Everything was done online and notary drove out to my home for signing so it was very convenient. 

GREGORY T.'s profile image
GREGORY T. 
4 years ago

The process to refinance our existing mortgage with Penny Mac was seamless and efficient. Every question was answered quickly and thoroughly. Even when closing was pushed back a week due to last minute cancellation of the notary, our late evening call was answered and our closing was rescheduled in a very timely manner. We had a great team to work with getting our mortgage refinanced ! Highly impressed with Penny Mac's process on refinancing ! And would do it all over again ! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,098 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open on Monday at 6:00 a.m.