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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everything was handled professionally and as timely as possible given the current events. Having Ivonne check in with me weekly was excellent. If I had questions I knew only had to wait until she got a hold of me and not worry about calling in at a good or a bad time. Although I'm sure my questions would have been answered if I felt I needed to call. Additionally, Ivonne never gave me the impression I was a bother or that she was rushed. Definitely took some of the anxiety out of the process.
Having my previous VA loan through Pennymac, made my experience so smooth. I only had to send in a few documents, and we were able to Electronically sign most documents. I was able to get an amazing rate of 2.75%, fixed rate, saving me not thousands, but hundred thousand plus in total pay off. Thank you for the prompt and amazing service.
Everything was great
Both Patricia and Leticia were outstanding. As a team they made this one of the easiest experiences that I have ever had getting a mortgage and closing. I can not say enough great things for how Leticia handled the process - Outstanding!!! I will tell my friends about PennyMac and the great experience that I experienced.
Customer service oriented, attentive to our needs, very informed, worked efficiently and expeditiously.
Anna was not communicative and my agent and I sent her many emails she didn’t reply to. Not until 1 week before we were supposed to close did we find out that our close date was in jeopardy and that was by going to the loan officer, who has been excellent (Arin Baghermian). Arin got me to Anna’s manager, Stephen Cadigan, who was able to rush everything and make our close date happen. He basically performed a miracle where Anna had said she had done everything she could.
The friendly, helpful input by the people at PennyMac to be sure I was getting what I was needing. I was looking for answers as to what do I want to do; refinance my home loan or keep the loan I already had, reverse mortgage, or what other choices would be of help to me. Having my needs met is what made it a GREAT experience. Thank you ALL for your help. Your customer, Carleen
Easy and effortlessly went through the process. Highly recommend
This process was simple and easy. Our loan officer walked us right through the entire process. We even closed 19 days before the estimated closing date. Thanks to this great team of workers who did what they were supposed to do and making this easy and hassle free for us.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.