PENNYMAC

Amber W. 

on Birdeye

5 years ago

I chose to refinance with PennyMac because of the depth of the information provided. They gave me a number of options and were very good about answering questions. I had a great customer service experience! 

Amy S. 

on Birdeye

5 years ago

Drew was very helpful and friendly. He was easy to reach when we had questions. 

MICHAEL Q. 

on Birdeye

5 years ago

Zachary was great and always calling to give me updates. Also helped helped resolve scheduling issues that arose with the document signing. 

TRAVIS C. 

on Birdeye

5 years ago

We were told there would be no closing costs when we applied for this streamline loan. In scheduling our closing we were told we needed to bring over $600 and at the actual closing we wrote a check for $785. The communication for this process and what our expectations were was not clear. It didn't break the bank, but that wasn't the point. If you aren't sure if there are closing costs don't sell that during the application process, and don't communicate a number you aren't sure of. 

DANIEL N. 

on Birdeye

5 years ago

Great job -- easy and painless process. I did get a a duplicate request to review and sign one batch of docs prior to closing, but all in all the process is great. 

Grant S. 

on Birdeye

5 years ago

Great service and prompt weekly updates from my 3 the penny Mac associates. Very smooth and seamless closing. 

JENNIFER T. 

on Birdeye

5 years ago

N/a 

JUSTIN C. 

on Birdeye

5 years ago

Quick process happy with percentage. 

ANDREY A. 

on Birdeye

5 years ago

It should have been communicated early documentation was needed to verify wife's employment status. Not, Thursday afternoon when we scheduled the coming Monday to close, delaying the process. Also, I had several loans being refinance and duplicate information was being asked more than once. There was no communication between the different employees working on the loans and had to call multiply times to get thing straighten out.