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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I did not get acopy of final closing date documents 3 day earlier, which by law we suppose to get it. Unit that day I did not even know what I am signing.These are not the same estimate which my application got processed. Anyway I did signed.But i was not feeling happy at all.
Loan took several months . When closing was finally scheduled the notary didn’t show or call . Tried for a sold week to get ahold of someone at PennyMac and no one would respond . Also this was hit as a hard inquiry on my credit and I was never given an answer as to why .
Poor communication! Closing documents not correct!!
The whole process was smooth, everyone was friendly and helpful, and we closed over two weeks earlier than we anticipated!
Horrible communication. My closing was delayed a week due to poor communication on Penny Mac's part. I would very much like to speak with a supervisor about a timeline of events that was upsetting. I stayed loyal to Penny Mac through this process and very much regret it.
Erica was truly awesome.
Happy customer!
George Reid was not excellent. He was EXEMPLARY!!! The notary was the only part of the process that was not competent. She had my name already written on some documents incorrectly and I had to give her my copies after writing my name on them correctly. It appeared that she did not want to be doing her job by her demeanor.
Sandra was awesome to work with and was willing to take time to answer any questions I had during my first home purchase! The entire experience was great and I will use PennyMac again in my life journeys!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 48,089 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.