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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

3043 Townsgate Road, Westlake Village, CA, 91361, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.448,087 reviews
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Cristobal V.'s profile image
Cristobal V. 
4 years ago

The beginning process and working with Kevin Jones was exceptional. Once the loan got transferred to Vonnye the communication became sparse and I often was left wondering about where things were at with our loan. I would have appreciated a call when new documents were needed. The automated emails are terrible and I would receive emails asking for items that had already been uploaded. 

Randall A.'s profile image
Randall A. 
4 years ago

Thank you Tameka for your great communication. I just wished we could of gotten my taxes correctly wright. I'll get it corrected with my county. Take Care😷 

Michael C.'s profile image
Michael C. 
4 years ago

The processing agent Maranda was overall good but her support team behind the scenes was pathetic. Being a commercial real estate broker currently licensed in both California (DRE# 01382009) and Texas and having previously worked as a mortgage broker for Countrywide, this was the absolute worst experience I've ever witnessed with a mortgage company. They raised points from original quote. They charged $ 300 extra for the appraisal. They made false promises. They were clueless on all aspects. 

BURTON L.'s profile image
BURTON L. 
4 years ago

Great job to the whole team! 

Richard F.'s profile image
Richard F. 
4 years ago

Everyone that we dealt with from start to finish was helpful, knowledgeable, friendly and conscientious. Thanks Mac team! 

ANN AINLAY C.'s profile image
ANN AINLAY C. 
4 years ago

The people I worked with for my refinancing were all very professional and made the experience as seamless as possible, starting with my first agent, Articeli and ending with the MacTeam agent, Jordan. 

James A.'s profile image
James A. 
4 years ago

The team at PennyMac made buying our new home very easy! We received prompt and professional service. We highly recommend PennyMac. 

Troy L.'s profile image
Troy L. 
4 years ago

I just purchased my second property through PennyMAC. In both experiences PennyMAC was knowledgeable, helpful and attentive throughout the entire process. 

WALFRED J.'s profile image
WALFRED J. 
4 years ago

Outstanding Customer Service. Representative made processing the home loan an easy and enjoyable process 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 48,087 reviews. 

When is PENNYMAC open?

PENNYMAC is open now. It will close at 7:00 p.m.