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PENNYMAC
- Mortgage Lenders
- Westlake Village, CA
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3043 Townsgate Road, Westlake Village, CA, 91361, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Erika was great. She was helpful, but the overall process was complex and I never knew where I was in the process. A process roadmap with a you are here icon would be helpful.
The closing was scheduled three times. The first time, I received no notification of any problems. At closing time, the notary called me to let me know that they had not received the closing documents from P-mac and it would not be happening. P-mac said they needed the last 2 yrs of tax returns for my business. I had asked from the beginning if this was needed and was told they were not. The second time it was scheduled, same thing, different reason. Finally, the third time, it worked.
NA
Very good communication. Updates received both by e-mail and by phone were very helpful. Issues that arose were resolved timely. Process for the most part went smoothly.
Took longer than I thought, ask for repeated documents that I had no access to.
The process was very easy in my opinion. The only negative to me was the appraisal and that was not PennyMacs fault. The appraiser was horrible. It took a little longer than expected due to Covid but overall a good experience with people that care and are knowledgeable. I have already recommended PennyMac to 2 coworkers looking to refinance.
Take too long, keep asking for inaccurate info
.
Very good service in a timely fashion no hassle at all
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 48,783 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.